Last updated: 5 November 2026
This page explains what personal data the mediflowhospital.com website collects, why, how long it is kept and how to exercise your rights. We collect only what is needed to answer your requests.
1. Who is responsible for your data?
The mediflowhospital.com website is published by MediFlow. For any question about your personal data, contact us:
- by phone or WhatsApp on +229 01 66 52 05 97;
- through the website contact form.
2. What this policy covers
This policy only covers the mediflowhospital.com website. Data that hospitals and clinics record in the MediFlow platform (patient records, billing, pharmacy, etc.) is governed by the contract signed with each facility.
Important: do not send any medical information about a patient through the website form or WhatsApp.
3. Data we collect
| Situation | Data | Purpose | Retention |
|---|---|---|---|
| Demo or quote request (form) | Name, role, facility, city, phone or email, description of your needs | Answer your request, organise a demo, prepare a quote | Up to 3 years after our last exchange |
| Phone or WhatsApp conversation | Phone number, name, content of messages | Answer your questions and follow up | Up to 3 years after our last exchange |
| Browsing the website | IP address, date and time, pages viewed, browser type (server technical logs) | Security and proper operation of the website | According to our hosting provider’s retention policy |
| Preferences | Chosen language, cookie choice | Show the website in your language and remember your choice | See section 4 |
We do not sell or rent your data. The website has no user accounts, no online payment and no advertising.
4. Cookies and browser storage
The website only uses cookies that are necessary for it to work. It uses no audience measurement or advertising cookies.
| Name | Purpose | Duration |
|---|---|---|
| pll_language | Remember the website language (French or English) | 1 year |
| mf_cookie_consent | Remember your choice in the cookie message (cookie and browser local storage) | 6 months |
| wpEmojiSettingsSupports | Check emoji display (technical session storage) | Deleted when the tab is closed |
If we ever add an audience measurement or advertising tool, we will ask for your consent before enabling it and update this page.
You can delete these cookies at any time from your browser settings.
5. Who can access your data?
Your data is only viewed by the MediFlow team in charge of answering your request. To run the website, we rely on technical providers:
- Hostinger, the website host;
- our email service, which receives requests sent through the form;
- Google Fonts (Google), which provides the fonts: your IP address is sent to it when pages load;
- WordPress.org, which provides emoji images: your IP address is sent to it when they are displayed;
- WhatsApp (Meta), only if you choose to message us through this channel.
Some of these providers may process data outside Benin. We choose them for their reliability and only share what the service requires.
6. Security
The website is only available over a secure connection (HTTPS). Access to the requests we receive is limited to the people who need it to answer you.
7. Your rights
MediFlow is based in Benin. Under Law No. 2017-20 on the Digital Code of the Republic of Benin, you can:
- access the data concerning you;
- have it corrected if it is inaccurate;
- ask for it to be deleted;
- object to its use, in particular for marketing.
If you live in another country, the data protection law of your country (for example the Nigeria Data Protection Act 2023 or Ghana’s Data Protection Act, 2012) may give you additional rights.
To exercise your rights, contact us by phone or WhatsApp on +229 01 66 52 05 97 or through the contact form. We may ask you to confirm your identity.
If you believe your rights are not respected, you can lodge a complaint with Benin’s personal data protection authority (APDP) or with the authority of your country.
8. Changes
We may update this policy, for example if we add a service to the website. The date of the last update appears at the top of this page.